Capitec Inexperienced Call Center Agents
Found in: Talent ZA
Description:Contact Center Agents, Customer Service INBOUND,Customer service
ABOUT the role Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of the contact centers large team and the front line for our customers, making it essential you have a positive and friendly approach
Ensure a high level of customer service is maintained throughout inbound calls communication Communicate clearly and professionally to our customers Deliver including productivity,
customer satisfaction and quality
Ensure all internal processes and procedures are adhered to.
Take ownership of all communications and keep customers uptodate with progress through the process.
Building relationships and rapport with both colleagues and existing customers of the brand
Excellent verbal communication and interpersonal skills, Customer focused approach to work
Strong organizational skills
positive and resilient attitude.
QUALIFICATION Grade 11 12.
NB. NO EXPERIENCE NEEDED. TRAINING WILL BE AVAILABLE TO ALL CANDIDATES
calendar_today6 days ago