Service Desk Technician - Durban, South Africa - Sandi Crowther Recruitment

Description

Responsibilities will include performing a daily support function, track and co-ordinate all IT service requests, follow-up and track incidents and control to ensure that incidents are resolved timeously, general IT administration, Microsoft 365 support, Workstation support, server support, 3CX support, networking, Mimecast, daily tickets, and backup systems.

Requirements:

2-3 years technical support experience in the IT industry

Minimum Matric certificate

CompTIA A+ or N+

Microsoft 365 experience

Microsoft and Fortinet certifications beneficial

Product certifications such as Microsoft, Fortinet, Mimecast etc. are an advantage

Computer literacy essential

Customer service orientation

Valid South African driver's license with own roadworthy car