Workflow Administrator - Cape Town, South Africa - On Demand

On Demand
On Demand
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Role Objective:
To prepare work schedules and distribute to the team to meet the client needs.


Qualification Required:


  • Logistics/Transport/Administration Diploma

Experience, skills and knowledge required for the role

  • Previous Administration experience
  • Highly motivated individual, willing to coordinate tasks with a closeknit team while also being able to work independently when needed.
  • Able to take the initiative and prioritise workload.
  • Excellent communication and problemsolving skills.
  • Have a 'can do' attitude.
  • IT literacy: Able to confidently use MS Word, Excel and Outlook.

Additional Experience Preferable:


  • Working knowledge of the Transport / logistics industry
  • Exposure to the Transport industry
  • Leadership ability to manage and lead a team without necessarily direct reporting lines.

Minimum requirements:


  • Computer Literacy
  • Proficiency in Microsoft Office (Excel, Word & Outlook)
  • Valid drivers license & own transport.

Duties/Responsibilities:


  • Assist with management of drivers throughout the day
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Documentall call information according to standard operating procedures
  • Complete call logs
  • Route Planning
  • Customer service skills
  • Resolve any arising problems or complaints.
  • Strategically plan logistics, transportation, and customer services
  • Excellent analytical, problem solving and organizational skills.
  • Ability to work independently and handle multiple projects.

Salary:
R10 000,00 - R11 500,00 per month


Education:


  • Diploma (required)
Application Deadline: 2023/04/28
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