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    • Call Center Operations Manager - Sandton - IOCO

    IOCO
    IOCO Sandton

    1 month ago

    iOCO background
    Description

    We are seeking an experienced Call Center Operations Manager to join our team in Sandton. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.

    About Us

    iOCO Infrastructure Services (iOCO IS) is a leading provider of IT infrastructure solutions that tackle business challenges head-on. We deliver outstanding client experiences through sustainable and innovative approaches.

    As a Call Center Operations Manager at iOCO IS, you will be responsible for managing and coordinating communication within our service or support environment. This includes tasks aimed at ensuring effective communication between teams and clients.

    Key Responsibilities:

    • Ticket Management: Ensure timely and efficient resolution of customer inquiries and issues.
    • Administration: Provide administrative support to ensure seamless day-to-day operations.
    • Reporting: Generate and analyze reports to monitor performance and identify areas for improvement.
    • Quality Control: Maintain high standards of quality and consistency in all aspects of our services.
    • SLA Management: Manage Service Level Agreements to ensure compliance and meet customer expectations.
    • Direct User Communication: Handle verbal and written communication with clients and stakeholders.

    Requirements:

    • Administrative work experience via Service Desk, Call Coordinating, or similar roles.
    • Excellent communication skills and fluency in English (verbal and written).
    • Attention to Detail: Maintain accuracy and precision in all tasks and responsibilities.
    • Self-sufficiency: Demonstrate ability to work independently with minimal supervision.

    Qualifications:

    • Grade 12.
    • Soft skills.
    • Computer and MS Office Literacy (Administrative Certificate).

    Preferred Qualifications:

    • ITIL Foundation V3.
    • A+ certification.
    • N+ certification.

    Work Environment:

    • Permanent Position.
    • Location: Sandton (On-site).
    • Office Building with access to stairs.
    • Physical Demands: Prolonged sitting at a desk.
    • Travel: Valid driver's license and own transportation required.

    About Our Company:

    iOCO IS offers a dynamic and innovative work environment where professionals can grow and thrive. We prioritize client satisfaction and strive to deliver exceptional results.

    We're looking for individuals who share our passion for excellence and innovation. If you're a driven and detail-oriented professional with excellent communication skills, we encourage you to apply for this exciting opportunity.

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