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- Lead a team of IT professionals providing application support
- Develop and implement incident management processes
- Collaborate with project teams and functional units to deliver application support and ensure IT operations run smoothly
- Strong technical knowledge of software applications
- Excellent problem-solving and leadership skills
- Ability to manage and mentor a team
- Experience in incident management and continuous improvement processes
IT Support Team Lead Position - Cape Town - RTT
Description
RTT is seeking a seasoned IT professional to lead our Application Support team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to manage and mentor a team in a fast-paced environment.
Job Description
The successful candidate will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports end users of the suite of applications developed and used by RTT to manage the on-demand delivery process.
Key Responsibilities
The ideal candidate will have experience in application support, incident management, and continuous improvement processes. A proactive leader with a strong technical background is essential for this role.
Requirements
To be successful in this position, you will need:
Salary range: $80,000 - $110,000 per annum, depending on experience.
About RTT
RTT is a company dedicated to delivering innovative solutions for the on-demand delivery industry. Our team is passionate about providing exceptional service and support to our clients.
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