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  • Air Logistics Customer Care Specialist - Johannesburg - Kuehne+Nagel

    Kuehne+Nagel
    Kuehne+Nagel Johannesburg

    2 months ago

    Description
    Kariera w Kuehne+Nagel, to znacznie więcej niż logistyka

    Pracując w zespole operacyjnym w Kuehne+Nagel, odgrywasz kluczową rolę w optymalizacji procesów oraz zapewnianiu sprawnego przepływu zapasów i przesyłek. Ale to nie wszystko.

    Dzięki Twojej pracy niezbędne leki trafiają do pacjentów na czas, a kluczowe dostawy – od turbin wiatrowych po półprzewodniki – docierają tam, gdzie są niezbędne.

    W Kuehne+Nagel nasza praca to znacznie więcej, niż możesz sobie wyobrazić.



    At Kuehne+Nagel, we believe in delivering excellence in global logistics.

    As an Air Logistics Customer Care Specialist in our Johannesburg office, you will be at the heart of our customer experience—ensuring smooth, timely, and transparent air freight operations.

    This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about customer satisfaction.

    How you create impact

    Serve as the primary point of contact for air logistics customers, managing inquiries, bookings, and shipment updates with professionalism and empathy
    Proactively monitor shipments and resolve exceptions, delays, or disruptions before they impact the customer
    Collaborate with internal teams and global partners to ensure seamless end-to-end service delivery
    Maintain accurate documentation and data entry in our systems to support operational excellence
    Identify opportunities to improve customer satisfaction and contribute to continuous process enhancements
    Uphold commitment to quality, compliance, and customer-centric service

    What we would like you to bring

    Proven experience in air freight, logistics, or customer service roles
    Strong communication skills in English (additional languages are a plus)
    Familiarity with transport management systems and CRM platforms
    Ability to multitask, prioritize, and remain calm under pressure
    Detail-oriented mindset with a proactive approach to problem-solving
    A collaborative spirit and a passion for delivering outstanding customer experiences

    What's in it for you


    We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group.

    If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

    Kim jesteśmy

    Logistyka kształtuje nasze codzienne życie – od produktów, z których korzystamy, po opiekę medyczną, na której polegamy.

    W Kuehne+Nagel Twoja praca to coś więcej niż logistyka – to umożliwianie codziennych i wyjątkowych chwil w życiu ludzi na całym świecie.


    Jako globalny lider z bogatą historią i wizją przyszłości, tworzymy bezpieczne i stabilne środowisko, w którym Twoja kariera naprawdę ma znaczenie.

    Niezależnie od tego, czy dostarczamy leki ratujące życie, wdrażamy ekologiczne rozwiązania transportowe czy wspieramy lokalne społeczności – to, co robisz, ma realny wpływ.

    Twoja kariera to znacznie więcej, niż możesz sobie wyobrazić.

    Uprzejmie zalecamy, aby agencje pośrednictwa pracy powstrzymały się od przesyłania niezamówionych profili. Wszelkie zgłoszenia kandydatów bez uprzednio podpisanej umowy będą uważane za naszą własność i nie zostaną wypłacone żadne opłaty.
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