Key Account Manager - Durbanville, South Africa - Your HR Outsourced

Your HR Outsourced

Verified Company

Durbanville, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Key Account Manager

Durbanville, Western Cape

The Key Account Manager will work predominantly in a client facing role, assisting with growing the company's revenue by ensuring key clients are satisfied with services provided and upselling services where required, and by strategically managing existing client portfolios within the e-learning space, which includes the design, development and evaluation of training content and assessments in accordance with the client's needs.

The Key Account Manager will also be responsible in part for new business development by identifying and acquiring potential clients.

Responsibilities:

Product/industry knowledge and networking
Remain up to date with events and trends
Build relationships with key people
Remain up to date with the various competitors in the market
Attend and/or participate in relevant conferences, workshops or roadshows
Attend relevant training identified as and when required
Achieve targets with regards to signing up new clients
Identify and attract potential clients
Develop and present satisfactory demos to potential clients
Manage Proof of Concepts for potential clients
Ensure business proposals are set up correctly
Draft and issue approved license agreements and contracts for new clients
Account management
Develop good relationships with key clients
Increase client revenue through upselling and crossselling
Ensuring all client issues and problems are resolved
Act as the main point of contact between the internal teams and clients
Keep clients up to date with any new content available for use through written updates and by issuing training manuals
Maintain all internal relationships by ensuring SLAs are up to date and expectations are managed
Ad hoc administrative duties
Ensure administration around all projects is completed before the project starts
Compiling relevant reports on account progress, strategies and forecasts for the internal team and stakeholders
Update the CRM daily with all client correspondence
Load all leads and prospective clients on the CRM