First Line Support Analyst - Cape Town, South Africa - Inbay

Description

About us
We are professional, agile and innovative.

• This role will be remote initially and hybrid at a later date._

Responsibilities:

Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred.

For this role it is vital that English language skills, both written and verbal are at a very high level.

Skills:

• Provide IT support to customers in a professional and friendly manner.
• Answering the Helpdesk Support phone calls, texts, tickets and chats.
• Support senior engineers on projects.
• Resolve tickets and ensure they are completed within SLA's.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Monitor system alert tickets and be proactive in remediation of issues.
• Remotely troubleshoot and quickly diagnose issues.
• Support and management of multifunction devices.
• Actively seeking opportunities to improve client's IT systems and IT operations.
• Maintaining strong client relationships and delivering excellent customer service.
• Problem solving and good decision making is an essential part of this role

What can Inbay offer you?

• Flexible hybrid / remote working patterns
• Access to companyfunded training and development opportunities
• Crossborder collaboration with leading MSPs and our colleagues in the UK and Sri Lanka
• Learning and exposure to the latest technologies
• A workplace that's committed to diversity, equity, inclusion, and belonging culture

Job Type:
Permanent