Customer Service Agent – Credit Card Support - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    15 hours ago

    Isilumko Staffing (JHB) background
    Description
    Customer Service Agent in Banking

    We are seeking a skilled Customer Service Agent to handle credit card-related queries on a 3-month contract.

    Key Responsibilities:

    • Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
    • Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
    • Follow banking protocols and compliance standards for a secure and trustworthy service experience.
    • Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.

    Requirements:

    • Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
    • Must have BCOM degree (finance, Investment, Economics)
    • Clear ITC (no adverse credit history).
    • Strong communication skills and an ability to resolve issues efficiently.
    • High attention to detail and strong problem-solving skills.

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