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    • Front Office Ambassador - Cape Town - HR Genie

    HR Genie
    HR Genie Cape Town

    1 month ago

    HR Genie background
    Description

    We're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience at The Vineyard Hotel.

    Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

    We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

    Our care for our staff and our dedication to social and environmental responsibility sets us apart. Our community values respect, care, and growth.

    Job Description:

    As a Receptionist, you will see to the complete guest journey from arrival at the front entrance, parking cars, check-in and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure to bidding them farewell.

    You will attend to face-to-face guest queries and take reservations along with answering phones. Part of your role will be maintaining records and creating and keeping a filing system, as it is the central point for information/assistance for guests. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying them to the Port Cochere' to bid them farewell.

    Requirements:

    • A Matric Certificate with a preferably Hospitality-related Tertiary Qualification
    • Experience as a Front Office Receptionist in a 4* establishment
    • A driver's license
    • Ability to work various shifts and across multiple functions
    • Computer literacy in MS Office and Opera

    We value those who possess a neat appearance, excellent front office operation skills, extensive product knowledge of our hotel and the city, outstanding communication skills, and the ability to leverage technology to enhance our guest experience.

    Adherence to the highest standards of ethical conduct is required.

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