Systems Support specialist - Johannesburg - Curiska

    Curiska
    Curiska Johannesburg

    2 weeks ago

    Default job background
    Description

    Systems Support Specialist

    An excellent opportunity to provide fundamental support in all aspects of the company's platforms, including liaising with back-end developers for support and resolution.

    Key Responsibilities:

    • Provide client service support and training to internal and external stakeholders.
    • Deal with client queries or escalate them to relevant departments.
    • Provide functional and technical support to users, including password resets, login issues, data interpretation, and report functionality.
    • Investigate technical issues while liaising with IT development and support teams for resolution.
    • Manage user creation and user roles, ensuring correct access and permissions have been granted, prioritizing data protection.
    • Ensure due diligence and client confidentiality requirements are met.
    • Train new users.
    • Maintain and develop relevant user guides, processes, and procedure documents.
    • Monitor user experience and liaise with business analysts to identify potential areas for enhancement.
    • Collect and analyze stats on user behavior and issues, reporting trends.
    • Provide general assistance with basic local IT support.
    • Manage and assist with related set-ups and queries for client data feeds.
    • Conduct data integrity audits.
    • Apply appropriate data integration understanding.
    • Utilize multiple proprietary and commercial CRM systems simultaneously to perform tasks.
    • Take ownership of your own training and development, including new regulatory requirements and system use.
    • BUILD RELATIONSHIPS WITH INTERNAL AND EXTERNAL STAKEHOLDERS.

    Requirements:

    • National Senior Certificate.
    • Tertiary qualification advantageous.
    • 2 Years IT support experience in Financial Services, preferably private wealth management space.

    The ideal candidate will possess accountability, adaptability, and resilience. They must be self-motivated, able to work autonomously and as part of a team, with a strong work ethic and big picture mentality.

    They should demonstrate problem-solving skills, excellent administration and interpersonal skills, front-line client service skills, efficient time management, and ability to prioritize.

    Excellent communication, negotiation, and relationship-building skills are essential, as well as intermediate IT support skills and good knowledge of MS Office applications.

    The candidate should promote process improvement with impeccable attention to detail, be able to analyze data and report trends, and possess good presentation skills.

  • Barclay Specialist Care Ltd

    Support Specialist

    2 weeks ago

    Barclay Specialist Care Ltd Johannesburg

    Job Opportunity: · We are seeking a skilled IT professional to provide technical support for our Enterprise Resource Planning (ERP) system. · Key Responsibilities · Provide timely and effective support to end-users for the ERP system, troubleshooting issues, and resolving problem ...

  • Curiska

    IT Support Specialist

    12 hours ago

    Curiska Johannesburg

    Hiring: IT Support Specialist for Curiska · Job Summary: · Curiska is seeking an experienced and skilled IT Support Specialist to join our dynamic team. This individual will play a key role in ensuring the smooth functioning of IT systems across the organization, managing softwar ...

  • Ananzi

    It Support Specialist

    1 day ago

    Ananzi Johannesburg

    Hiring IT Support Specialist for Ananzi · Our dynamic team at Ananzi seeks an experienced IT Support Specialist to manage software support and desktop support across the organization. This role will be instrumental in ensuring the smooth functioning of IT systems, requiring stron ...

  • AcquireTech

    Product Support Specialist-

    4 days ago

    AcquireTech Johannesburg

    Product Support Specialist · Award-winning Financial Analytics Software Development Company is seeking a Product Support Specialist to provide ongoing support to existing customers of their software. · The specialist will work with accounting practices in English-speaking markets ...

  • Gap Consulting

    Product Support Specialist

    6 days ago

    Gap Consulting Johannesburg

    Job Title: Product Support Specialist · ">We are seeking a highly skilled and experienced Product Support Specialist to join our team at Gap Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support t ...

  • ADvTECH

    Application Support Specialist

    1 day ago

    ADvTECH Johannesburg Full time

    Application Support Specialist · Job Summary · We are seeking an experienced Application Support Specialist to join our team at advtech. The successful candidate will provide day-to-day application support for HR platforms, troubleshoot and resolve system-related incidents, and m ...

  • Lesaka Technologies Inc.

    Technical Support Specialist

    5 days ago

    Lesaka Technologies Inc. Johannesburg

    A Technical Support Specialist role exists at Lesaka Technologies Inc, providing telephonic support for company operations. · Key Responsibilities: · Offer technical assistance to field teams, including Customer Service Managers, Representatives, and Technicians, as well as custo ...

  • Liquid Thought

    Client Support Specialist

    1 day ago

    Liquid Thought Johannesburg Full time

    Job Title: Client Support Specialist · This role is a key entry point for networks and billers, providing support across various business development and sales functions in a fast-paced environment. · Key Responsibilities: · Onboard client's billers by ensuring workflow and syste ...

  • Life Healthcare Group (Pty) Ltd

    Application Support Specialist

    1 week ago

    Life Healthcare Group (Pty) Ltd City of Johannesburg Metropolitan Municipality

    Clinical Application Support Specialist (Oncology) · A hands-on operational position exists for a Clinical Application Support Specialist (Oncology) at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This role is responsible for supporting all Oncolo ...

  • Wear The Shield

    Customer Support Specialist

    5 days ago

    Wear The Shield Johannesburg

    We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creati ...

  • Cell C

    Core Support Specialist

    48 minutes ago

    Cell C Johannesburg Full time

    Job Title · Core Support Specialist - Test · Location · Gauteng, Johannesburg · Responsibilities · To coordinate and manage high-level support activities on the Core network equipment by providing 2nd line support and maintenance for Cell C's core network equipment, applying expe ...

  • Rand Merchant Bank

    Channel Support Specialist

    1 day ago

    Rand Merchant Bank Johannesburg Full time

    Channel Support Specialist · Join Rand Merchant Bank, South Africa's number one employer in Financial Services for 2025, where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. · We are looking for a Channel Support ...

  • RareCruit

    Client Support Specialist

    1 week ago

    RareCruit Johannesburg

    Job Description: · We are seeking a highly organized and detail-oriented individual to join our team as an Onboarding Specialist. · About the Role: · Onboarding of Clients: Ensure that workflow and system requirements are met, including completing documents, performing compliance ...

  • Black Ties Group Inc.

    Product Support Specialist

    4 days ago

    Black Ties Group Inc. Johannesburg

    Our Mission · We at Black-Ties-Group-Inc aim to revolutionize the way businesses operate. We achieve this by streamlining processes, uncovering actionable insights and connecting enterprises with the right data, experts and applications. When this happens, we're not only making l ...

  • De Beers Group

    Systems Support Specialist

    4 days ago

    De Beers Group Johannesburg

    Job Description · The rendering of SAP Payroll and Employee Central Payroll system support is a pivotal aspect of this role. It involves resolving system incidents and bugs – fixes, change requests / system enhancements, compiling business system requirements, System Quality Assu ...

  • Nedbank Namibia

    Specialist Recon Support

    1 day ago

    Nedbank Namibia Johannesburg

    Job Summary · We are seeking a highly skilled and experienced business administrator to provide quality support services to internal and external stakeholders. The successful candidate will enable Nedbank to achieve its business goals by delivering exceptional administrative serv ...

  • Vodacom

    Specialist: Collection Support

    2 weeks ago

    Vodacom Johannesburg

    Role Purpose: · Vodacom's Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. · To assist the Business Unit in achieving its Key Performance Indicators (KPI), ensuring that receivables within a defined colle ...

  • Smart4Energy

    Technical Support Specialist

    1 week ago

    Smart4Energy Johannesburg

    Senior Technical Support Agent for Solar Energy Systems · We are seeking an empathetic and engaging individual to join our team as a Tier 2 Technical Support Agent at Smart4Energy. · In this role, you will provide advanced technical assistance and troubleshooting support to custo ...

  • Rhenus Logistics

    Application Support Specialist

    3 days ago

    Rhenus Logistics Johannesburg

    Main Purpose: · Our Systems Administration and Integration Development Projects aim to align systems and operational processes, optimize, and streamline our operational processes. · Key Responsibility Areas: · Provide Level 1 support to users in the EMEA region, ensuring timely r ...

  • Six Sense Consulting

    ESD Support Specialist

    19 minutes ago

    Six Sense Consulting Johannesburg

    Qualification: BCom Honours degree · Experience: 3 to 5 years fund administration work experience · Experience and Knowledge in end-to-end fund administration including reconciliations and reporting · Experience and knowledge in conducting research on fund bids · Challenging ...

Jobs
>
Johannesburg