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- Conduct quality assurance evaluations on call-centre staff to ensure set standards are maintained/developed.
- Analyse data and information to develop and apply self-correcting actions.
- Review results, produce reports, and draw accurate conclusions and recommendations.
- Do trend analysis on call audits and report back to management.
- Capture, store, and manage information and data on required systems.
- Completed Matric (Grade 12).
- NQF Level 5 qualification or equivalent.
- At least 5 years' experience in Commercial sales/service or Commercial Underwriting.
- Product knowledge of Credit Life and Funeral insurance.
- General Insurance knowledge (Long Term Insurance).
- 2 years' experience in Quality Assurance.
- A competitive salary of R500,000 per annum.
- Ongoing training and development opportunities.
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Risk Execution Officer - Roodepoort - Standard Bank of South Africa Limited
![Standard Bank of South Africa Limited](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__513297.png?itok=ct0tdjC5)
1 week ago
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Description
Job Title: Quality Assurance Specialist - Personal & Private Banking
Location: Roodepoort, Gauteng, South Africa
We are seeking a highly skilled Quality Assurance Specialist to join our team in Roodepoort. As a Quality Assurance Specialist, you will be responsible for conducting quality assurance evaluations on all call-centre staff to ensure that set standards are maintained and developed regarding customer interactions.
The ideal candidate will have a strong background in quality assurance, with experience in analysing data and information to develop and apply self-correcting actions. You will also be responsible for reviewing results, producing reports, and drawing accurate conclusions and recommendations to enable management to make informed business decisions.
Key Responsibilities:
Requirements:
Benefits:
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