Chocolate Advisor 180-hour Flexi Permanent - Northern Suburbs, South Africa - Lindt and Sprungli (South Africa)

Lindt and Sprungli (South Africa)

Verified Company

Northern Suburbs, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies.

With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 14 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland.

Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA.

The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals.

Customer Service and Sales

Deliver exceptional customer service at all times, across all sections of the Chocolate Shop, and over the phone.
Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience
Educating and informing customers on Lindt chocolate products and handling them with passion and indepth knowledge
Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.
Awareness of daily sales budgets, and actively upselling to increase customer transaction spend.
Inform all customers of current instore promotions, events, and directed information.
Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
Serving more than one customer at a time, acknowledging, and communicating at all times
Multitask between completing store operational tasks and serving customers.
Processing the customer orders through the POS, cash handling, and credit card transactions
Own and manage individual tills, including counting floats and performing endofshift till procedures.
Preparing big customer orders
Ensure complaints are addressed immediately by informing the Manager on duty.
Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
Product pricing, packaging, and category performance knowledge
Comply with product management and handling procedures.
Compliance to food and hygiene and safety standards by practicing good hygienic practices.

General

Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment.
Record sampling and wasted products actively quality control products.
Perform open and closing procedures, signing off the checklist.
Perform cleaning duties signing off checklist.
Perform temperature readings signing off checklist.
Maintain clean, tidy working areas at all times.
Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day.
Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy.
Accepting courier deliveries and confirming all items are received against invoice.
Assisting in monthly stock counts
Unpacking, moving, and restocking products
Using all instore equipment, machines, and appliances

Work, health, and safety

Comply with all work health and safety requirements.
Report damaged or dangerous equipment or property to management

Manual Handling

Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit.
Moving stock from storerooms to the front of the house.
Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
Confident and interactive with a friendly disposition
Excellent communication skills with a strong work ethic that can represent a premium brand.
Responsible and accountable in achieving individual goals and budgets.
Good time management skills (multitasking and prioritizing)
Selfstarter with the ability to work individually and in a team.
Immaculate grooming with excellent personal hygiene

Skills & Knowledge