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  • Consultant, BOL Service, Call Centre - Johannesburg - Standard Bank of South Africa Limited

    Default job background
    Accounting / Finance
    Description

    Business Segment: Corporate & Investment Banking

    We are seeking a professional to provide comprehensive and accurate investigation, diagnosis, and resolution of all high-touch client inquiries, requests, compliments, and complaints.

    Key Responsibilities

    • To maintain a positive client experience and minimize risk and losses to CIB.

    Requirements

    • Diploma in Business Commerce

    Experience

    At least 3-4 years in Operations

    • Call Centre Operations: Manage high call volumes, provide quick resolutions, and maintain professionalism under pressure.
    • Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met with tailored solutions.
    • Business Online Banking Systems: Knowledge of online banking platforms, their functionalities, and how businesses use them for day-to-day operations.
    • Banking Products & Services: Strong understanding of banking services including transactions, payments, business loans, and financial reporting.
    • Customer-Centric Service: Deliver outstanding customer service by addressing concerns, offering solutions, and providing a seamless experience.

    Estimated Salary Range:

    $60,000 - $80,000 per year


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