Customer Service Representative - Limpopo - Greenstar

Description

About The Role

We are seeking exceptional communicators to deliver outstanding customer service at Panda Waste. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.

As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.

Key Responsibilities

1. Answer incoming calls and direct them to the appropriate personnel using your excellent communication skills.
2. Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
3. Provide accurate and comprehensive information about our organisation and services.
4. Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
5. Process customer-related queries and requests efficiently and consistently.
6. Thrive in a flexible, multi-skilled environment and contribute positively to the team.
7. Makes outbound courtesy calls, following up on customer complaints using your communication skills.

Required Skills

1. Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
2. Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
3. Strong knowledge retention ability to provide accurate and detailed information to customers.
4. Attention to detail to ensure precise and thorough customer service.
5. Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
6. Excellent organisational skills to manage tasks and prioritise effectively.
7. Proficient computer skills to navigate customer service systems efficiently.
8. Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
9. Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
10. Demonstrated ability to perform under pressure and remain calm and composed.
11. Flexibility to adapt to different tasks and responsibilities within the working environment.

We operate Monday to Friday.

We are looking for individuals with excellent communication skills and a quick learning ability to deliver top-notch customer service. No prior experience is needed, as we provide comprehensive training and support.

About Us

Over the years, Beauparc has grown significantly, acquiring businesses that share our vision and values. We're now a group of almost 3000 people, all contributing to our growth and success.

We share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we're safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation.

Beauparc is not just a company, it's a resource recovery business. Over three decades we've grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we're committed to shaping a better future for our friends, families and communities.

Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.