After Market Manager: Industrial - Kempton Park - Bright City Talent

Bright City Talent Kempton Park

1 week ago

Description

After Market Manager

The ideal candidate will be responsible for effectively managing Service and Customer support in the After Market department to grow customer satisfaction and repeat business.

Key Responsibilities:

Oversee the customer support process, ensuring that customers receive prompt and effective assistance after purchasing a product or service.
Resolve any problems or issues that arise post-sale, whether they involve product defects, delivery delays, or dissatisfaction with the service provided.
Lead a team of Workshop and Field service Supervisors and Managers.
Continuously evaluate and improve the aftersales processes and procedures to enhance efficiency, effectiveness, and customer satisfaction.
Build and maintain strong relationships with customers, ensuring that their needs are met and that they remain satisfied with the company's products and services.
Liaise with other departments, such as sales, marketing, and product development, to address customer concerns and improve the overall customer experience.
Analyse data to improve performance and customer satisfaction.

This role is suitable for an experienced After Market Manager with a Mechanical Engineering background and 10 years of experience in a similar role and environment. The ideal candidate should have worked with Mining clients and can apply their technical knowledge to achieve superior customer service and satisfaction.

A competitive salary of R800,000 per annum is offered for this role based in Kempton Park.

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