Travel Lifestyle Manager - Cape Town, South Africa - Talent 24

Talent 24

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are looking to hire a Lifestyle Manager for our Travel and Conceirge Cape Town office.

As a Lifestyle Manager, you will be based in Cape Town, South Africa and primarily be dealing with member requests from North America in the following areas:
Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market.

You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole.

You will use your research and communication skills to provide personalized solution to our members request within specified time frames.

The role and responsibilities are dependent on the Travel & Lifestyle department requirements at the time and will fluctuate based on business requirements. Responsibilities may include but are not limited to.

Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote business to members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To confidently give member the belief that if you are unable to secure their first option that the Lifestyle Manager as the specialist is then offering the next best option

Requirements

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Although the position is fully remote, please note that only applicants based in Cape Town will be considered as as you may from time to time need to attend collaborations sessions throughout the year

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The role will be a fix term 6 month contract with an option to go permanent, based on performance

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You will need to be flexible to work rotational shifts. This will be allocated between 13:00pm - 00:00pm midnight SAT, Monday-Sunday

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Fluency in English is required. Excellent written & oral communication is a MUST.
Knowledge and experience in working in the travel, dining and lifestyle sector such as firsthand experience booking flights, hotels, restaurants, concerts, theaters and have confident to make other reservations or researches
An understanding of the luxury lifestyle and affluent customers.
Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.
Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)
Having knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plus
Experience with GDS or/and TTS would be advantageous
You must be flexible to work rotational shifts.
Energetic and motivated team players who enjoy the challenge of meeting and beating targets.

All our employees also enjoy a range of benefits

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Offer flexible work arrangements including Hybrid work possibilities
Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
Access to lots of great travel and entertainment discounts as our clients' members would
There are lots of social events throughout the year as well as a breakout room where employees can relax (or, if they wish, play one of the numerous games we provide) or stunning rooftop terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
Possibility of growth within a dynamic and international company