Operations System Manager - Houghton Estate, South Africa - SBV Services (Pty) Ltd.

SBV Services (Pty) Ltd.

Verified Company

Houghton Estate, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Managing Resources

Utilize the Productivity Management Platform along with the relevant forecasting tool to identify and execute the planning and utilization of resources (i.e. human capital, equipment, etc.) to ensure all are used effectively and efficiently.
Ensuring sufficient staff is allocated to the different areas/functions across the centers.
Creating of matrices to show the capacity needs and optimal usage of resources
Providing input back to the centers to balance their resource needs against their workload demands.
Use of the systems to enable the capacity planning and optimal usage of resources.
Provide efficient resourcing across the center's dependent on the needs.
Generate reports on a daily/weekly/monthly basis to the cash center as well as MANCO
Analyse all the data received from the centers to gauge low productivity and/or low utilization and/or high utilization of resources.
Make recommendations based on findings and gap analysis.
Writing business cases to support requests for additional resources to balance centers
National, regional and center utilization reports.
National, regional and center productivity reports.
Peak period resource planning support
Monthly Presentations to MANCO on productivity and utilization
Trend analysis and insights into workforce planning

Responsible for the daily checks to secure that the systems are functional

Conduct system Checks.
Verify access control
Monitor that each HOD has captured annual leave for their teams in order to better plan productivity.
Verify that information is pulling through correctly and that system integration is up and populating the correct information
Back up plans are in place if automation is down
The above plan is adhered to
Schedules are building correctly.
Monitor core task times are up to date and that it has been allocated and planned
Monitor plans to verify that maximum resource optimization is achieved
Integration has run overnight
All exceptions are noted and communicated in order to be resolved
Verify that staff and teams are linked/delinked correctly according to their respective movements.
Generate system reports with corrected and validated information

Assist with first line support for all system/s users, consisting of but not limited to the following:

Make sure the system is being utilized effectively by reviewing system audit reports
Log calls with IT concerning network issues or any other network related problem
Users being unable to access system/s users as per access levels and rights
Passwords and Accounts locked reset for all system/s users
Username queries for all system/s users
New User Accounts for all system/s users
Labour Level Entries; adding new departments, teams or jobs
Changes to people profiles or adding new employees on all system/s users
Updating employee records and/or terminating employee's
Liaise with third party vendors / consultants and IT when issues are experienced which cannot be resolved as part of the first line support

Responsible for maintenance of the system/s and updating parameters.

Input employee hours depending on the contract they are on
Coordinate with the service provider in order to perform preventative maintenance on system
Conduct periodic master data for validity, accuracy and completeness
Liaise with Audit during annual system audits
Liaise with IT and service provider to ensure system reliability and availability
Manage optimal data flow between systems and in
Liaise with IT and service provider to ensure system reliability and availability
Manage optimal data flow between systems and in

terfaces

Conduct Audits on the system/s in terms of the access controls, data integrity and integration points
Document, request and obtain approval for new requirements, and upgrades
Monitoring of available licenses, purchases if required
Compile system/s reporting that highlights the benefits of the system/s and monitor system usage to demonstrate ROI

License management for all system/s

Obtain all procured license details
Administer license assignments/deployments to employees and managers
Maintain relevant and up to date information on licenses including available licenses and number of employees and managers on system
Procure licenses in conjunction with Procurement when required

Provide SME input into Training and Training materials

Offer technical and general system support to System users on a continuous basis
Stay abreast on latest system updates, to promote increased benefit from the system/s
Review training material content as the SME to ensure the correct content and standard of training material

Provide guidance to the system users in their respective canters and manage user access