Factory Shop manager - Western Cape, Cape Town, South Africa - Helderberg Personnel

    Helderberg Personnel
    Helderberg Personnel Western Cape, Cape Town, South Africa

    Found in: beBee S2 ZA - 2 weeks ago

    Helderberg Personnel background
    Full time
    Description

    Helderberg Personnel's job vacancy, Career and Recruitment

    Job title : Factory Shop manager – Somerset West jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 10, 2024

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    Key Responsibilities Include:

    Factory Shop Management:

  • Responsible for managing the shop's operations, including opening and closing, in-store and online sales, customer service and inventory management
  • Maintaining security on the shop floor to prevent theft or loss of merchandise
  • Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours

    Sales and Customer Service:
  • Maximise sales and ensure customers are met with high levels of service
  • Seek referral business and look to grow the customer base – This will include upsell, cross-sell
  • Capture customer details and build and manage loyalty with customers
  • Process customer orders accurately and efficiently with gratitude and professionalism
  • Process credit card and electronic payments and receipting
  • Assist customers with inquiries, product recommendations, and purchases
  • Handle customer inquiries, requests, and complaints in a courteous and professional manner

    Shop Merchandising:
  • Restock inventory and replenishing supplies daily before shop opening times
  • Assist in maintaining cleanliness and organisation of the shop floor
  • Ensure that the store's layout and displays are visually appealing and effectively showcase the company's various products and brands
  • Assist in setting up and maintaining promotional displays.

    Inventory Management:
  • Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies
  • Record and capture inventory levels as required by management
  • Assist in identifying slow-moving or expired products and recommend appropriate actions

    Packaging, Dispatch and Reception:
  • Fulfil a backup role to current receptionist / dispatcher

    Requirements Include:
  • Fully bilingual in Afrikaans and English
  • Grade 12 essential
  • Retail / Customer Service Experience

    *Sales / Retail / Business Development jobs in south africa
    *Factory Shop manager – Somerset West in Cape Town