Customer Service Specialist - Cape Town, South Africa - Teleperformance South Africa

Teleperformance South Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?
If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.

With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team.

Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:

Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.

Commitment and Different - Being passionate, engaged and seeing opportunities

where others see problems
Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

Key Responsibilities & Accountabilities

Collect the delinquent / outstanding amount from the consumer over the phone on Outbound / Inbound calls.
Negotiation & persuasion skills with ability to connect with customers.
Understand different delinquency cycle(s) of business to consumer/business to business.
Able to follow local laws set up by different credit and collection governing agencies.
Demonstrate effective skip tracing techniques through programs and policies implemented by Client
Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
Follow and maintain compliance, quality assurance, and clientspecific standards on all accounts handled.
Able to work and navigate through multiple system to check and provide information related customer account.
Meet key KPIs on daytoday basis set up by the processbased on client's requirement.
Able to demonstrate empathy and sympathy on the call with customer.
Ability to be polite and compassionate without lacking confidence.
Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc.
To respect and act according Teleperformance's rules, regulations, and values
Matric (required)
Minimum 12 years of experience working with a collection process (required)
Superior oral, written communication and interpersonal skills.
Maintain campaign performance, quality, regulatory and compliance standards
Exceed customer expectations by maintaining and exceeding the levels of service as defined by head of department
To meet and exceed all KPI's and service level agreements
Maintain campaign performance, quality, regulatory and compliance standards

Some of the Benefits:

Lucrative basic salary (depending on experience)
Achievable performance related bonus opportunities
A fabulous, newly refurbished, modern working environment
Primary Healthcare (after 6 Months)
Provident Fund with equal Employers contribution (after 6 Months)
Employee Assistance Program
Free door to door transport for evening shifts after 19.00 pm
Additional Transport Allowance
Indepth product and 'cultural based' training
Genuine career development opportunities

Please note:

In order to be considered for this role you must be able to provide 2 valid references and pass a Criminal and Credit record check.

Job Types:
Full-time, Permanent

Salary:
R7, R8,500.00 per month

Job Types:
Full-time, Permanent

Salary:
R7, R8,500.00 per month

Ability to commute/relocate: