No more applications are being accepted for this job
- Jobs by Location
- Job by industries
Purpose
- The main purpose of this position is to provide first-line (Tier 1) ICT Help Desk support services to the SPU community.
Minimum Requirements - ICT certificate
- Driver's license
- ICDL, Microsoft Office Specialist will be an added advantage.
- 2 to 3 years related experience.
Recommendations - Knowledge of computer systems
- Willingness to work outside of normal working hours
Duties and responsibilities.First line User support
- Act as the primary interface for the user community and the support staff.
- Provide telephone support before escalating the problem to a qualified support technician.
- Schedule and prioritise support calls for attention of support technicians.
- Provide accurate and comprehensive solutions to customer problems by liaison with the relevant ICT team members.
- Research, resolve, and respond to complex support requests.
- Empower more customers to make more effective use of the IT services available to them.
- Participate in team projects that enhance the quality of efficiency of the ICT Help desk services.
- Contribute solutions to the resolution database.
- Acquire and maintain knowledge of relevant product offerings, current support policies, and support delivery methods to provide technically accurate solutions to customers.
Licensing of software - Recommending the procurement and licensing of software.
- Assist with the identification of licensing risks.
- Provide input to the technical team around preferred software.
Client/ user satisfaction - Measure and monitor user satisfaction indicators and highlight any issues of concern.
- Perform random customer satisfaction survey.
Education and training - Teach or assist on training courses.
- Test training and competency testing material.
- Participate in evaluating new training and competency testing material.
- Develop coach colleagues.
- Lead and assist other ITC Helpdesk staff with support requests.
- Perform quality assessment on the Helpdesk calls.
Monitor, Evaluate, and report. - Relevant operational reports as and when required.
- Research and implement best practices.
- Communicate and consult with relevant stakeholders
Ad-Hoc Task. - Perform ad-hoc tasks as required in the ICT division.
*ICT jobs in south africa
*Service Desk Operator – Office of the Deputy Vice Chancellor: Research in Kimberley
Service Desk Operator - Northern Cape, Kimberley, South Africa - Sol Plaatje University
Description
Sol Plaatje University's job vacancy, Career and Recruitment
Job title : Service Desk Operator – Office of the Deputy Vice Chancellor: Research jobs in Northern Cape
Job Location : Northern Cape, Kimberley
Deadline : April 26, 2024
Quick Recommended Links