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  • Service & Support Engineer - Cape Town - Rubiconsa

    Rubiconsa
    Rubiconsa Cape Town

    1 month ago

    Default job background
    Description

    Job Title: Technical Support Specialist

    This role assists senior technicians and support engineers in addressing day-to-day technical inquiries within the branch. The primary objective is to ensure adequate technical expertise is available to support our customers in after-sales service.

    Key Responsibilities:

    • Respond to customer technical support requests received electronically or telephonically.
    • Attend sites locally, nationally, and internationally to:
    • Assist in commissioning new systems.
    • Diagnose faulty equipment.
    • Troubleshoot other issues.
    • Support senior support engineers in their cases.
    • Assist sales consultants with technical inquiries about our products and systems.
    • Diagnose warranty claims.
    • Liaise with factories and suppliers on technical matters.
    • Create technical documentation for new products.
    • Participate in supplier training as designated.
    • Collaborate with tech support staff nationwide to:
    • Improve systems.
    • Resolve issues by sharing skills for the greater good.
    • Investigate and document potential serial issues.
    • Support the R+D department in product specification and development when necessary.
    • Maintain regular discussions on tech support matters.
    • Document activities within the company CRM.

    Requirements:

    • A minimum of Matric/NQF4 equivalent plus one or more of the following:
    • Educational qualification in electrical engineering or a related field.
    • Technical support experience of at least 1-2 years in electrical/power and critical reserve power environments (e.g., UPS, hybrid inverters).
    • Relevant diploma.
    • Driver's license and own vehicle.

    Essential Skills:

    • Computer literacy – highly computer literate with basic technical knowledge of common operating systems and Microsoft Office.
    • Excellent written and verbal communication skills.
    • Ability to provide exceptional customer service.
    • Strong time management, organizational, and follow-through skills.
    • Attention to detail while maintaining a broader perspective.
    • Ability to respond quickly and accurately to requests.
    • Problem-solving attitude.
    • Self-motivation – meet and exceed job requirements.

    Estimated Salary: $60,000 - $80,000 per annum


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