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    Customer Service Team Lead Position - Pretoria, South Africa - FSI

    FSI
    FSI Pretoria, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title: Customer Service Team Lead Position

    We are seeking a highly motivated and professional team leader to join our collection department at FSI.

    Job Type:

    Permanent

    Salary:

    R12,000 + Commission (Depending on Experience)

    Key Responsibilities:

    • Manage a call center by maintaining a professional relationship with clients through ongoing excellent customer service
    • Lead a team of customer service representatives to achieve sales and customer satisfaction goals
    • Develop and implement strategies to improve customer engagement and retention
    • Collaborate with other departments to ensure seamless customer experience
    • Monitor and analyze customer feedback to identify areas for improvement

    Requirements:

    • 5 years plus experience in collections
    • Minimum 5 years leadership experience as a Team Leader
    • Matric
    • Own transport
    • Computer Literacy
    • Telephone Etiquette
    • Excellent communication, interpersonal, and customer service skills including good speaking skills and good listening abilities
    • Proficient in English and Afrikaans

    Attributes:

    • Attention to detail
    • Strong leadership and coaching skills
    • Ability to work as part of a team as well as alone
    • Work under pressure
    • Good communication skills
    • Good time management
    • Positive Attitude


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