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    • Client Support Administrator - Cape Town - Crisis24

    Crisis24
    Crisis24 Cape Town

    1 month ago

    Default job background
    Description

    Crisis24 Solutions (PTY) LTD is a leading integrated risk management and crisis response firm. We provide highly specialized services, security and consulting, with advanced technology and AI to power our operations globally.

    At Crisis24, we go beyond mere employment; we empower individuals to shape global security and guide clients through a multifaceted landscape.

    The Role

    The Client Support Administrator provides top-notch service experience to Crisis24 customers, managing and resolving support requests in a timely manner.

    • Provides first-line support to Crisis24 clients in a timely and efficient manner
    • Provides information, guidance, and/or navigation of Crisis24's client-facing systems and apps
    • Troubleshoots issues using available tools, including Crisis24 applications and direct database access
    • Resolves or escalates issues internally in accordance with approved escalation processes, to the appropriate group
    • Recognizes patterns and common issues and shares them with the team to enhance the team's progressive training and knowledge
    • Documents efforts and resolutions in Crisis24's ticketing system
    • Protects client confidentiality and Personally Identifiable Information (PII), adhering to applicable information security procedures and policies

    Key Responsibilities

    This role requires strong interpersonal skills, fluency in English, and proficiency in Microsoft Windows 10 and Office 365 applications.

    • Minimum of 2 years' experience working in a client-facing role
    • Efficient troubleshooting and problem-solving skills
    • Excellent communication skills
    • Attention to detail
    • Fluent in the English language - written and verbal
    • Able to multitask, organize, and document
    • Self-starter with proactive approach
    • Ability to collaborate effectively and work as part of a team
    • Flexible and able to adapt to change

    About Us

    Crisis24, a GardaWorld company, is committed to equal opportunity in employment and celebrates diversity in the workplace. We do not discriminate against any individual based on various factors protected by applicable laws.

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