National Operations Manager - Dolphin Coast - Pronel Personnel

Description

Job Description:

Our client based in the Umhlali area is seeking a National Operations Manager to oversee and manage the clubs' operational performance.

Key Responsibilities:

• Strategic Planning and Execution:
• Develop and implement operational strategies aligned with the overall business goals.
• Collaborate with leadership to set and achieve key performance indicators (KPIs) and targets.
• Identify opportunities to grow participation of players at Clubs, including new clubs, facilities, or service offerings.
• Develop differentiators at clubs to grow and maintain a strong player base.
• Club Operations Management:
• Oversee day-to-day operations of all Club locations, ensuring facilities are well-maintained and fully operational.
• Implement and monitor policies, procedures, and standards to enhance operational efficiency, daily court maintenance and customer experience.
• Manage, report on and direct court booking, tournament scheduling, and member activities to maximize revenue and participation.
• Responsible for driving all ancillary club revenue: including, retail, F&B. Advertising and other sporting activities ie tennis, golf driving range, putting green etc.
• Management of clubs that are outsourced as per contractual agreement.
• Management of retail stock.
• Financial Oversight:
• Produce reports weekly and monthly on occupation, revenue and performance to budget for all clubs.
• Overall responsibility for the clubs performance to budget, monitor expenses, and ensure cost-effective operations.
• Identify and implement strategies to increase player participation and profitability, including optimizing pricing models and controlling operational costs at all clubs.
• Team Leadership and Development:
• Recruit, train, and lead a high-performing operations team, including managers, coaches, and support staff at clubs.
• Conduct performance reviews, set goals, and provide ongoing mentoring to foster personal growth of club personnel.
• Create a positive and motivating work environment to drive team engagement and retention.
• Review and encourage improved management performance at clubs through incentive-based programmes.
• Customer Experience:
• Ensure exceptional customer service standards across all club locations, addressing member feedback and resolving issues promptly.
• Build and maintain strong relationships with members, partners, and stakeholders to enhance loyalty and satisfaction.
• Manage security and court maintenance standard at all club locations.
• Marketing and Event Support:
• Work closely with the marketing team to support promotional activities, events, and tournaments.
• Oversee execution of events, ensuring smooth operations and positive customer experiences.
• Direct and manage the social media activities of the company.
• Solicit promotional and brand advertising for clubs.
• Compliance and Safety:
• Ensure compliance with all legal, regulatory, and safety standards at clubs.
• Implement and monitor health and safety protocols to ensure a safe environment for staff and members.

Qualifications:

Education & Experience:

• Bachelor's degree in Business Administration, Sports Management, or a related field.
• Proven experience in operations management, preferably within the sports, fitness, or hospitality industries.
• Strong understanding of sport or related recreational activities is highly desirable.
• People's management experience with a high degree of EQ.

Skills:

• Excellent leadership and team management skills.
• Strong financial acumen and ability to analyse data for decision-making.
• Outstanding communication and interpersonal skills.
• Problem-solving mindset with the ability to work under pressure.
• Familiarity with facility management and scheduling systems (e.g., Playtomic).
• Strong Excel capability to create reports and analysis of data.

Strategic Planning

• Understand all local and international club and sport developments and trends.
• Monitor all club competitors and activities, including pricing and strategies.

Preferred Qualifications:

• Experience in multi-site operations management.
• Passion for sports and recreation.
• Knowledge of marketing and event management strategies.
• Strong computer skills
• Social media understanding
• Marketing and advertising

Work Environment:

• Primarily on-site at the office presence daily, with a fair degree of travel between club locations.
• May require availability on weekends or evenings for events or operational needs