Store Manager - Rivonia, South Africa - Future Careers

Future Careers
Future Careers
Verified Company
Rivonia, South Africa

4 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

General:


Job Title

  • Store Manager
    Job Category
  • FMCG, Retail & Wholesale
    Location
  • Gauteng
    Employment Type
  • Permanent
    Area
  • Rivonia Walk
    Bee status
  • Include All
    Salary
  • Market Related
    Min Salary
  • Not Set
    Max Salary
  • Not Set
    Expiry Date
  • 3rd February 2023
    Deadline Date
  • 3rd February 2023
    Experience
  • Experience Required
    Introduction:


A well established fashion retailer has a store in the Rivonia Walk area and seeking a dynamic, sales driven and passionate Store Manager to join their team.


Description:


  • Generate sales to budget by ensuring wanted merchandise is on display and all staff provide customer service, product knowledge and sales skills; breaking down sales budgets to daily objectives; analysing variances; initiating corrective actions.
  • Provide superior customer service by providing staff with selling, service and product knowledge skills and establishing rapport with customers in order to initiate sales.
  • Deal with customer service issues such as queries and complaints.
  • Walk the sales floor regularly, talking to customers and identifying or resolving issues.
  • Ensure stores KPI's (Key Performance Indicator's) are met with regards to sales.
  • Continually assess store's performance and provide feedback to buying department as necessary to improve sales.
  • Support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
  • Clearly and concisely communicate company and store objectives to staff so that they remain well informed of business activity and of their required contribution to targets.
  • Identify the store's underperformance and develop and communicate issues causing under performance.
  • Provide a high standard of visual merchandising by ensuring merchandise is attractively displayed and where appropriate grouped into merchandise categories or themes; review merchandise activities and initiate actions/recommendations as appropriate.
  • Ensure wanted merchandise is available by regularly reviewing stock and ensuring product is ordered and in stock according to customer's needs; ensure new wanted lines are reviewed with Management.
  • Ensure that shrinkage is kept under control and within the allocated KPI (Key Performance Indicator) for store concerned.
  • Liaise with the Buying and Merchandising teams regarding the supply of stock, to maximize stock to sales potential.
  • Ensure that visual presentation within your store is of a high standard and in line with any instructions received.
  • Ensure that staff KPI's (Key Performance Indicator's) for their various roles are monitored and corrective action/disciplinary action taken where necessary.
  • Develop an effective network of communication within the store between all staff members to ensure shared knowledge and understanding of business activity.
  • Recruit and ensure the full implementation of induction program for new staff and monitor ongoing performance needs and training.
  • Maintain the operational standard of the store by initiating, coordinating and enforcing store operational policies and procedures and give training when required.
  • Have knowledge and understanding of all aspects of the company's POS

Education Profile:


Qualifications:


  • Grade 1
  • Tertiary qualification in management, finance, or commerce would be advantageous

Experience:


  • At least three to five years of experience in a supervisory or management role in retail.

Skills required:


  • Selling skills
  • Working knowledge of a store management system
  • Financial skills
  • Knowledge of Industrial Relations
  • Basic coaching skills


  • Computer Literacy

  • Microsoft Office
  • MUST LIVE CLOSE TO THE AREA

Application Instructions:


Contact Details:


Contact Name

  • Jeraleen Chetty**Contact Phone

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