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Store Manager - Rivonia, South Africa - Future Careers

Future Careers

Verified Company

Rivonia, South Africa

1 month ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

General:

Job Title

Store Manager
Job Category
FMCG, Retail & Wholesale
Location
Gauteng
Employment Type
Permanent
Area
Rivonia Walk
Bee status
Include All
Salary
Market Related
Min Salary
Not Set
Max Salary
Not Set
Expiry Date
3rd February 2023
Deadline Date
3rd February 2023
Experience
Experience Required
Introduction:

A well established fashion retailer has a store in the Rivonia Walk area and seeking a dynamic, sales driven and passionate Store Manager to join their team.

Description:

Generate sales to budget by ensuring wanted merchandise is on display and all staff provide customer service, product knowledge and sales skills; breaking down sales budgets to daily objectives; analysing variances; initiating corrective actions.
Provide superior customer service by providing staff with selling, service and product knowledge skills and establishing rapport with customers in order to initiate sales.
Deal with customer service issues such as queries and complaints.
Walk the sales floor regularly, talking to customers and identifying or resolving issues.
Ensure stores KPI's (Key Performance Indicator's) are met with regards to sales.
Continually assess store's performance and provide feedback to buying department as necessary to improve sales.
Support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
Clearly and concisely communicate company and store objectives to staff so that they remain well informed of business activity and of their required contribution to targets.
Identify the store's underperformance and develop and communicate issues causing under performance.
Provide a high standard of visual merchandising by ensuring merchandise is attractively displayed and where appropriate grouped into merchandise categories or themes; review merchandise activities and initiate actions/recommendations as appropriate.
Ensure wanted merchandise is available by regularly reviewing stock and ensuring product is ordered and in stock according to customer's needs; ensure new wanted lines are reviewed with Management.
Ensure that shrinkage is kept under control and within the allocated KPI (Key Performance Indicator) for store concerned.
Liaise with the Buying and Merchandising teams regarding the supply of stock, to maximize stock to sales potential.
Ensure that visual presentation within your store is of a high standard and in line with any instructions received.
Ensure that staff KPI's (Key Performance Indicator's) for their various roles are monitored and corrective action/disciplinary action taken where necessary.
Develop an effective network of communication within the store between all staff members to ensure shared knowledge and understanding of business activity.
Recruit and ensure the full implementation of induction program for new staff and monitor ongoing performance needs and training.
Maintain the operational standard of the store by initiating, coordinating and enforcing store operational policies and procedures and give training when required.
Have knowledge and understanding of all aspects of the company's POS