Retail Store Manager - George, South Africa - Talent Evolution (Pty) Ltd

Description

A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively, enhancing customer satisfaction, meeting sales and profitability targets and managing the team effectively. A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively, enhancing customer satisfaction, meeting sales and profitability targets and managing the team effectively.

Responsibilities:

• Opening and closing of store – Store and employee time keeping
• Daily cash up's & cash control
• Daily stock control – Spot counts and Game Plan counts
• Responsible and will be held accountable for store stock and cash
• Monthly stock counts
• Stock receiving & receipting
• Stock on floor balances with the P.O.S
• Follow ups completed for orders/suppliers/IBTS etc.
• Tangible reports on all stock losses/gains
• Facilitating the sales of products and services both over the counter and telephonically
• Responsible for stocking, organizing, presenting, marketing and selling of products
• Preparing detailed analysis reports on buying trends, customer requirements, and profits
• Sales / client retention and growth
• Ensuring store manager Project Boost & Sales Boost targets are consistently met
• Ensuring employees comply with companies' policies & procedures
• Housekeeping and Health & Safety standards are met
• Tills stocked with sufficient float and balances with P.O.S
• Daily cash ups completed and balanced with P.O.S
• Cash ups entered correctly into cash takings book
• Cash book and safe balance at all times
• Deliveries checked and signed for
• GRVS completed correctly and receipted into P.O.S
• All store discrepancies handled timeously
• Customer quotes monitored and converted to invoices correctly
• Invoices and quotes completed correctly
• Customer relationships maintained
• Customer complaints handled timeously and effectively
• Company specials communicated with staff
• Staff customer queries monitored and evaluated
• Policies and procedures filed and updated
• Policies and procedures are communicated with staff
• Staff misconduct handled by following disciplinary code
• Serious misconduct reported to senior managers immediately
• Training provided to new staff with required support structures

Management Proficiency:

• Ensure that Attendance registers are completed, signed and checked on a regular basis.
• Ensure that shortages are investigated, and correct action is taken when necessary.
• Manage and initiate disciplinary action where required.
• Co-ordinating leave & working rosters within the store.

Requirements:
- Minimum 2 year's management experience
- Own transport essential
- Grade 12 certificate
- Good leadership skills
- Good working and understanding of retail and wholesale business
- Strong sense of responsibility
- Computer literate

- Good at multitasking

Should you not receive a response within 10 working days, please consider your application as unsuccessful