Junior IT Support Technician - Cape Town, South Africa - Afribridge

Afribridge
Afribridge
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

PURPOSE (include primary accomplishments, products, and services, who benefits from them and how
)

KEY ACCOUNTABILITIES

  • Provide timely and effective technical support for hardware, software, and network issues.
  • Troubleshoot and resolve network connectivity issues.
  • Install, configure, and upgrade computer hardware and software.
  • Set up and support enduser workstations, including the installation of peripheral devices.
  • Create user documentation and guides for common issues.
  • Perform routine maintenance tasks, such as system updates and patches.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Escalate issues to senior IT staff when necessary.
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Assist with the creation of IT documentation, administration, including user manuals and training materials.
  • Assist with creating training content and training to internal staff and clients.
  • Assist with the deployment of new hardware and software across the company.
  • Research and deployment of new software.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Basic experience working in an IT support role with a minimum of 2 years' experience.
  • Basic troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • A keen eye for detail.
  • Willingness to learn new technologies and take on new challenges.
  • Comfortable working in a fastpaced environment.

MINIMUM REQUIREMENTS

  • A relevant IT qualification or industry certification (e.g. CompTIA A+, CCNA, MCSA) is desirable but not essential.
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