Customer Service - Cape Town - One and Only Direct

One and Only Direct Cape Town

23 hours ago

Full time

Description

Role Description:

We are seeking a detail-oriented and customer-focused individual to serve as a Customer Service Representative in our team.

This is a full-time, on-site role where you will be the primary point of contact for our customers. Your responsibilities will include addressing inquiries, resolving complaints, processing orders, and ensuring an overall positive customer experience.

Key Qualifications:

Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multi-task, prioritize, and manage time effectively
Customer service experience is a plus
Basic math skills
High school diploma or equivalent

Key Responsibilities:

Build and maintain strong client relationships by understanding their needs and providing tailored solutions
Develop and implement effective sales strategies to achieve individual and team sales targets
Identify new sales opportunities and generate leads through networking and referrals
Maintain an in-depth understanding of the company's products and services to provide accurate information and demonstrate features and benefits to clients
Conduct thorough needs assessments to understand client challenges and recommend appropriate products and services
Prepare and deliver persuasive sales presentations and proposals to clients
Collaborate with other departments to ensure a seamless sales process and high-quality service delivery
Stay informed about industry trends, market conditions, and competitor activities
Track sales activities and progress against goals using CRM tools and provide regular updates to management
Ensure customer satisfaction post-sale through follow-up communications, addressing any concerns, and cultivating long-term relationships for repeat business

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