Technical Field Force Specialist - Gqeberha - Profile Personnel

    Profile Personnel
    Profile Personnel Gqeberha

    1 week ago

    Profile Personnel background
    Description

    A well-established automotive company in Centurion seeks a qualified Technical Field Specialist.

    Qualifications

    • Bachelor's or National Diploma in Engineering or Operations Management with Motor Mechanic and Master Technician Certificates

    Experience

    • Minimum 5 years of motor industry experience in Technical Services, Product Engineering, or After Sales
    • At least 2 years of experience dealing with technical product support issues and customer service liaison

    Essential Skills

    • In-depth knowledge of products, Group standards, After Sales systems, warranty, dealer workshop processes, technical infrastructure, and consumer laws
    • Proven experience in Dealer Networks focusing on After Sales and vehicle diagnostics
    • Expertise in product defect diagnosis through Guided Fault Finding (GFF)
    • Familiarity with the Consumer Protection Act (CPA)
    • Ability to create new dealer strategies
    • Effective problem-solving and spatial thinking skills
    • Customer-oriented, assertive, and persuasive abilities
    • Computer literacy and Group system proficiency

    Possible Tasks

    • Perform on-site technical assessments, vehicle evaluations, and provide guidance on complex problems to improve information quality and resolution speed
    • Travel to repair complex problems at Dealers (local and Sub-Saharan Importers) to ensure safety and quality standards
    • Analyze root causes of complex vehicle problems and develop Dealer training content to address specific shortcomings
    • Evaluate diagnostic methods and repair quality standards within the Dealer Network and Sub-Saharan Importers
    • Implement corrective measures to achieve Dealer business objectives and compliance levels
    • Conduct 3-4 day Dealer onsite audits to ensure Group Aftersales process compliance
    • Monitor and report Dealer-specific metrics for Technical Core Process compliance
    • Collaborate with Dealer Management and Aftersales Field Force to identify and implement corrective actions
    • Manage dealer network conformity to single incident reporting and campaign fulfillment
    • Identify and address training needs for Dealer workshop and aftersales staff
    • Resolve escalated customer concerns involving TSC, Customer Interaction Centre, and the Dealer
    • Ensure ongoing development and coaching of Dealer personnel for Technical Core Process compliance


  • Ananzi Gqeberha

    Technical Field Specialist · We are seeking a suitably qualified and experienced Technical Field Specialist to join our team at {company}. · Key Responsibilities: · To function as a technical expert, providing on-site assessments, vehicle evaluations, and guidance on escalated te ...

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