Master Service Advisor - West Rand, Gauteng, South Africa - SydSen Recruit

SydSen Recruit

Verified Company

West Rand, Gauteng, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Master Service Advisor - Gauteng - West Rand

We are looking for a
Service Advisor to join our client who is a well established
Automotive Dealership based in the
West Rand of Gauteng.

As one of the faces of the dealerships' service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are met promptly and efficiently.

Minimum Requirements

Matric
Master Service Advisor Training / Certificate
Strong knowledge of vehicle maintenance and repair procedures
Excellent communication and customer service skills
Ability to work in a fastpaced environment
Detailoriented with strong organisational skills
Positive attitude and willingness to learn
Valid driver's license and clean driving record

Duties and Responsibilities:

Greet customers and assess their vehicle repair and maintenance needs
Provide accurate estimates of repair costs and timeframes
Schedule service appointments and ensure that repairs are completed on time
Communicate with technicians and parts department to ensure timely completion of repairs
Educate customers on preventative maintenance and recommend appropriate services
Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
Address customer concerns and complaints in a timely and professional manner
Follow up with customers after service to ensure satisfaction and promote customer loyalty

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