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    • Quality Officer - Durban - LIFE Healthcare Group

    LIFE Healthcare Group
    LIFE Healthcare Group Durban

    1 month ago

    Default job background
    Healthcare
    Description

    Quality Officer (QO) - Life Entabeni Hospital is seeking a skilled professional to fill the role of Quality Officer. The successful candidate will play a critical role in supporting the hospital's quality department and implementing the Integrated Quality and Environmental Management system.

    Critical Outputs

    Job Purpose:

    The Quality Officer will be responsible for maintaining and improving processes within the Quality System, working closely with the Quality Manager and various departments within the hospital.

    Key Responsibilities

    • Effective Building of Relationships: Ensure productive working relationships with key internal and external stakeholders by participating in forums, cross-functional activities, and identifying networking opportunities.
    • Monitoring and Improving Quality Processes:
      • Support the annual review of the hospital's quality and environmental sustainability objectives and align them to the Group objectives.
      • Communicate the quality and environmental sustainability targets and focus areas to employees and drive projects to achieve these targets together with HOD's.
      • Generate the hospital quality scorecard and monthly quality reports.
      • Assist in collating presentations and communicate feedback on trends, risks, incidents, and corrective action taken at the hospital Clinical and Quality Governance meetings.
      • Support the Engineering/Services/Pharmacy/Patient Services/Nursing Manager in conducting environmental aspect/impact assessments and reporting of environmental incidents.
      • Partner with the Infection Prevention Specialist and HOD's to ensure that process management and reduction of general and hazardous waste within the hospital meets quality, legal, and environmental regulations and standards.
      • Drive continuous improvement through the Life Healthcare quality improvement programme (ishift).
      • Participate in Patient Experience management (PXM) and CARE program.
    • Effective Deviation Management:
      • Support the reporting, investigation, and close-out of all quality and environmental incidents and deviations to standards in conjunction with the HOD's/Unit Managers.
      • Promote and monitor the close-outs of deviations to standards identified during internal and external audits.
    • Effective Management of the InfoQuest Data Management System:
      • Train staff in the use of InfoQuest reporting system.
      • Ensure all relevant staff has access as needed and checking data for accuracy and reliability.
      • Ensure that data is captured accurately and submitted by the specified cut-off dates.
      • Ensure that reports are correct, available, and utilized effectively.
      • Assist the Quality Manager to maintain the corrective action register.
    • Effective Risk Identification and Management:
      • Support the Quality Manager with conducting risk assessments on an annual basis, together with Unit Managers, in accordance with legal requirements.
      • Conduct purposeful rounding to monitor if quarterly evaluation of risk action plans have been done and provide feedback to the Quality Manager.
      • Assist the Quality Manager to maintain the Risk register.
    • Effective Analysis of Data (Trending) and Management of Risks:
      • Ensure that quality data is accurately recorded, statistics analyzed, and trends identified.
      • Monitor and report on actions taken on trends identified through Incident and Alert Management, Patient Experience Management, and Customer Relationship Management System.
    • Effective Occupational Health and Safety Management:
      • Coordinate the hospital Health & Safety Committee meetings.
      • Coordinate legal appointment letters and staff training in the requirements of such appointments.
      • Support the Quality Manager on health and safety-related issues to ensure that legal requirements are adhered to for staff safety.
      • Coordinate employee injuries and occupational disease reporting - internally and externally (DOH&COID).
    • Emergency Planning and Disaster Management:
      • Schedule and support the hospital Emergency (fire drill) and Disaster Plan annual practices.
      • Track mock evacuation drill completion per department, and provide feedback to the Quality Manager.
      • Assist with cascading of the emergency and disaster management plans, ensuring that they are made available.
    • Effective Document Control:
      • Manage and ensure governance of the quality document control processes in the hospital through training, annual document review process, and purposeful rounding, providing quarterly reporting to the quality manager.
    • Effective Participation in Internal and External Audit Processes:
      • Assist the Quality manager with planning, coordination, and participation in the internal and external audit review process.
      • Assist the Quality manager in monitoring of corrective actions, monitoring of effectiveness of actions, and close out of all non-conformities related to quality on InfoQuest.
    • Training of Staff:
      • Conduct training within the hospital to ensure that management and staff understand the quality, safety, and environmental requirements.
      • Induction training conducted using the induction booklet with focus on the legal requirements.

    Requirements

    • Diploma in Nursing with current SANC registration.
    • Computer proficiency.
    • Effective leadership skills including developed skills in ability to prioritize and follow through.
    • Knowledge of ISO 9001:2015.
    • Knowledge of Health and Safety legislation, COIDA.
    • Understanding of the private healthcare industry, its challenges, and role players.

    Competencies

    • Problem-solving, analysis, and judgement.
    • Strong verbal & written communication.
    • Influencing.
    • Action orientation.
    • Excellence orientation.
    • Customer responsiveness.
    • Attention to detail.
    • Resilience.
    • Organizational awareness.
    • Monitoring.
    • Building relationships.
    • Rule orientation.

    Estimated Salary: R600,000 - R700,000 per annum

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