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    • IT Support Engineer - Cape Town - Realmdigital

    Realmdigital
    Realmdigital Cape Town

    6 days ago

    Default job background
    Description

    About the Company

    Our client, a registered financial service provider, offering innovative life and health insurance solutions to safeguard you and your loved ones, is seeking an I&O Operations Support Engineer who can hit the ground running.

    About the role

    As a I&O Operations Support Engineer, you will oversee day-to-day operations to deliver systems and services that meet or exceed objectives and service levels. The ideal candidate should possess exceptional communication skills, be self-motivated, organized, and have a willingness to continuously learn new technologies.

    The key responsibilities of this role include:

    IT Operations

    • Monitoring of all Infrastructure as a member of the I&O team
    • End-User Support for the business
    • IT contact center
    • Support Business with Telephony, infrastructure and connectivity and MS operations.
    • Implement and adhere to best practice guidelines, policies, processes and procedures.
    • Ensure technical operational efficiency within the business.
    • Execute business needs, based on identified priorities within the team
    • IT Operational monitoring and reporting
    • Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
    • Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
    • Deliver successful end user support to Business
    • Accountable to I&O Operations Specialist

    Security and User Management

    • Business application security administrator for all core applications.
    • Spot checks on Ad accounts
    • Assist with IT audits
    • Assist with quarterly security reports
    • Accountable to I&O Operations Specialist

    Infrastructure

    • Maintain the current functionality of infrastructure technology within the business
    • Implement Infrastructure monitoring benchmarks as identified by the team.
    • Accountable to I&O Operations Specialist

    Lan & Wan

    • Monitor and support the onsite Lan and Wan for the Business
    • Assist users with password resets and connectivity support
    • Accountable to I&O Operations Specialist

    Asset Management

    • Updating/Maintaining of the asset register for all IT hardware as part of the team
    • Accountable to I&O Operations Specialist

    Our Ideal Candidate has the following skills and experience:

    Experience

    • 5 - 7 Years IT Experience
    • Experience in dealing with teams within geographical and technical complex environment.
    • Microsoft Server 2008, 2012, 2016, 2019
    • Microsoft Exchange 2016, 2019, DAG
    • Mimecast Email gateway Management
    • O365 / Azure Administration
    • RDS Terminal Services (2016, 2019)
    • Active Directory (2012, 2016, 2019)
    • DNS, DHCP, Routing
    • Windows File Server Management (DFS)
    • ITIL v3/4

    AND/OR

    • Azure Virtual Desktop/Cloud PC

    The ideal candidate demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows, including the following areas:

    • Interpersonal and communication skills
    • Problem-solving skills
    • Planning & Organizing skills
    • Time management
    • Excellent technical knowledge
    • Documentation skills

    Competencies

    • Intensive troubleshooting knowledge
    • Analytical
    • Strong problem-solving skills
    • Excellent communication, interpersonal and presentation skills
    • Self-driven with an ability to work independently as well as to function effectively within a team
    • Strong sense of responsibility and accountability and to be decisive when needed
    • Effective planning and organizational skills
    • Ability to work under pressure
    • Deadline driven
    • Ability to function in a team
    • Written and Verbal Communication Skills
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