Settlements & Allocations - Reception Duty - Johannesburg, South Africa - iSON Xperiences

iSON Xperiences

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Title:
Settlements and Allocations - Reception Duty Consultant

Job Location:
Midrand

Cost Centre:

BMW

Agreement Type:
Perm

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OVERALL PURPOSE OF JOB:

Main Responsibilities (including but not limited to):

Provide settlement quotes
Request Deal adjustments (due date, change in structure of finance agreement, e.g. term, monthly premium or balloon payment)
Natis requests ( Necessary checks regarding receipt of payment and preparation of documentation)
Change of banking details ( verification completed)
Exit letters ( assess stability before processing)
Substitution of goods ( Verification of required information, e.g. invoice and insurance to be checked )
Providing remittances
Loading of beneficiaries ( assessment and verification of documents provided)
Request refunds (IPA and Automated refunds)
Bank Recon (Settlements and Allocations)
Assist walk in customers.
Handle Deliveries and Returns of Natis.
Courier delivery/collect follow ups.
Investigate and resolve related account queries / complaints
Liaise with clients, dealers, Insurance and other internal departments
Request writeoffs/yellow slips
Adhoc duties when required
Encourage survey uptake and drive excellent customer service