Call Centre Agent Fraud D - Randburg, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Randburg, South Africa

5 days ago

Thabo Mthembu

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Thabo Mthembu

beBee Recruiter
Description
About us, purpose, experience and qualifications


about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing


purpose:


  • Telephonic communication with client base to provide accurate product information in line with standards protocols

experience and qualifications:


  • Minimum Qualification : Grade 1
  • Experience : 2 year's related experience.
  • Person must not be an unrehabilitated insolvent

additional requirements:


responsibilities:


  • Drive significant growth and profitability in the context of cost management.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Ensure all communications with clients are professional, resulting in compliments.
  • Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Ensure efficiency of service productivity and performance in Call Centre.
  • Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
  • Report on required Call Centre activities and deliveries to improve business results.
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