Early Stage Collections Agent - Northern Suburbs, South Africa - Tenacity Financial Services
Description
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Main Activities:
- Dealing with both inbound and outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management
- Must have a Senior Certificate
- Grade 1
- Must have at least 12 months collections experience in the call centre environment
- Good command of the English and an additional language
- Understanding of the Retail Credit Account Management business
- Strong problem solving and negotiation skills
- Strong communication (both verbal and written) and customer service skills
- Ability to work in a highly competitive and dynamic environment
- Must be numerate and have strong attention to detail
- Computer literacy; must be efficient, Account Management Debtor Systems
- Available to work shifts and alternate Saturdays
Personality Attributes:
- Enthusiastic
- Dynamic
- Driven & Goal orientated
- Flexible
- Take ownership of tasks
- Self motivated
- Shows initiative
- Enjoys a challenge
- Thinks outside the box
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