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  • Desktop Support Technician - Cape Town - West Coast Personnel

    West Coast Personnel
    West Coast Personnel Cape Town

    1 week ago

    West Coast Personnel background
    Description

    Job Description:

    We are seeking a skilled IT Support Specialist to provide technical assistance for hardware and software issues, with a focus on resolving complex hardware problems.

    • Provide comprehensive technical support for hardware and software issues, concentrating on in-depth hardware troubleshooting and resolution.
    • Collaborate with internal teams to set up, maintain, and repair computer systems, peripherals, and other equipment, including safely relocating heavy UPS units as required.
    • Manage and optimize the use of Google Docs and Microsoft 365 platforms to ensure seamless functionality and efficient operations.
    • Maintain exceptionally high standards of customer service when assisting internal staff, ensuring prompt resolution of their technical needs.

    Requirements:

    • Experience: A minimum of three years of experience in desktop support or a related role, with a proven track record of resolving complex technical issues.
    • Skills: Exceptional troubleshooting abilities, outstanding communication skills in English, and excellent interpersonal skills for effective collaboration with colleagues and clients.
    • Technical Proficiency: In-depth knowledge of Google Docs and Microsoft 365, with proficiency in utilizing these tools to resolve technical issues efficiently.
    • Physical Ability: Capable of lifting and handling heavy equipment safely when necessary, adhering to strict safety protocols and guidelines.

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Desktop support technician