Lead, Experience Design - Johannesburg, South Africa - Boardroom Appointments

Thabo Mthembu

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Thabo Mthembu

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Description

Minimum requirements:


  • Post Graduate Degree in Information Studies
years experience within the area of specialisation with evidence of exposure to leading teams
years' people management experience.

  • Variety of experience both internal and external to the Financial Services sector.

Behavioral Competencies:


  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Conveying Self-Confidence
  • Convincing People
  • Developing Strategies
  • Directing People
  • Empowering Individuals
  • Generating Ideas
  • Providing Insights
  • Showing Composure

Technical Competencies:


  • Client Journeys and Personas
  • Data Analysis
  • Effective Design
  • Product and Services Knowledge
  • Requirements Gathering and Management
  • Research & Information Gathering
  • Service Management Processes

Responsibilities:


  • To lead the implementation of the Experience Design (ED) strategy within the area of specialisation, and to drive alignment of business operations to the ED strategy.
  • To plan for, execute, and deliver a seamless, endtoend experience design for clients.

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