Annuity Claims Team Leader - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Employee Benefits
Function:Administration and Office Support
Date:11-Apr-2023Achieve more than
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YOU BELIEVE

Discovery
Employee Benefits
Annuity Claims Team Leader
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery

Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose

The primary function of this role is manage GEP team ensuring that the team performs optimally. You will be expected to support, mentor, coach your direct reports and manage day to day operations.
Areas of responsibility may include but not limited to
Monitor team performance and activities to ensure smooth running of business processes and outputs
Empower employees to take accountability for the targets agreed upon to ensure high service levels.
Leading, motivating, development, coaching, training to optimize staff performance
Accurate assessment, investigation, validation, and calculations of benefits payable in accordance with the goals, objectives, processes, and standard operating procedures
Manage complaints, escalations, queries of clients to ensure high levels of service are adhered to
Plan appropriately to ensure that business processing is not disrupted to achieve an efficient team
Manage projects relevant to annuities team to ensure delivery within the agreed timeline
Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team's outputs
Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, incident reporting and nondisclosure
Quality auditing of the team's work
Maintains, report, arrange, organize and update the filing systems and procedures
Responding to queries ensuring they are resolved timeously and effectively and managing workflow
Data analysis and reporting to various stakeholder
Client meetings
Reconciliation of claims
Identify trends and ensuring appropriate controls are put in place
Personal Attributes
Analytical and problem solving
Good written and verbal communication
Customer Focus
Interpersonal Savvy
Innovation
Integrity
Attention to detail
Planning, prioritising and organising
Team Work/Collaboration
Stress Tolerance

Education and Experience

Matric with Mathematics
Essential
Tertiary Diploma or Degree
Advantageous
COP and Intermediate Certificate (Retirement Funds II)
Advantageous

Intermediate

Advanced proficiency on MS Office (Excel, Outlook, Word)
Essential
Knowledge of the Group Life Product
Advantageous

years of GEP claims experience

Experience in Employee Benefits/Group Risk Claims
Advantageous

years of working experience in leading and managing staff

Advantageous

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.