Service Advisor - Giyani - Clicks Group Limited

Description

Transform the customer experience at a Clicks Store as a Service Advisor, reporting to the Store Manager.

Job Purpose:

• To guarantee exceptional service at the point of sale by ensuring fast and efficient customer service and operational activities.

Key Responsibilities:

• Direct and control all operational activities at the point of sale in a timely and efficient manner.
• Ensure effective and safe stock and cash management, minimizing shrinkage and maintaining high standards of housekeeping and administration.
• Motivate and direct shop assistants/cashiers to fulfill their duties while delivering excellent service.
• Ensure sufficient staffing in line with the work schedule, company policies, and labor legislation.
• Resolve customer queries efficiently in accordance with company policies.
• Promote the Clicks clubcard to achieve participation targets.
• Manage stock effectively by enforcing security measures, cash controls, returns policies, and other relevant administrative duties.
• Deliver superior customer service by acting as a brand ambassador and offering a friendly and professional service.
• Support the Group's vision to be the customers' first choice health and beauty retailer by living and driving company values.
• Stay updated on products, ranges, promotions, and events to provide accurate information to customers.

Requirements:

• Desirable: 50% Maths and English at grade 12 level.
• 1 year of experience in a customer-facing role overseeing employees in a retail/FMCG store operations environment.
• Numeracy and stock management skills.

Essential Skills:

• Understanding of financial management principles.
• Retail/FMCG background and knowledge of merchandising and promotions principles.
• Knowledge of stock, cost, risk, and compliance management procedures.
• Customer service excellence.
• Labor legislation and IR practices.
• Competency-based interviewing.
• Results-driven and target-focused.
• Sound managerial skills.
• Planning and organizing abilities.
• Problem-solving skills.
• Strong customer orientation.
• Leadership and supervision.
• Delivering results and meeting customer expectations.
• Relationship building and networking.
• Following instructions and procedures.
• Working with people.
• Analyzing and coping with pressures and setbacks.

Note:

Only applicants meeting the minimum requirements will be contacted. We are committed to Employment Equity principles.