Operations Manager - Cape Town, South Africa - Neo Group

Description

Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are looking for a dynamic and experienced Operations Manager to join our team at Neo Group. As an Operations Manager, you will be responsible for overseeing and managing the day-to-day operations of our company, ensuring smooth and efficient business processes.

What We Want From You:

• Lead and inspire a team of call center representatives.
• Create and execute strategies to maximize call center performance.
• Analyze and track key performance indicators (KPIs) to evaluate call center operations.
• Collaborate with other departments to ensure seamless coordination.
• Identify opportunities for process enhancement and improve efficiency.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Address escalated customer complaints and provide timely resolutions.
• Prepare and deliver regular reports to senior management presenting performance metrics.
• Stay up-to-date with industry trends and best practices in call center management.
• Cultivate a positive work environment that fosters teamwork and ongoing learning.

Requirements

• Proven track record in effective management of call centers or similar roles, with at least 5 years of relevant experience.
• Foster a culture of strong leadership, inspiring and motivating team members to achieve targets and deliver exceptional customer service.
• Effortless and effective communication with internal and external stakeholders, using written and verbal channels.
• Proficient in utilizing call center software and tools, including ACD systems, CRM software, and WFM solutions.
• Analytical mindset for data interpretation, trend identification, and data-driven decision-making.
• Exceptional problem-solving skills for resolving complex issues in a fast-paced environment.
• Impeccable attention to detail with strong organizational and time management abilities.
• Thrives under pressure, meeting tight deadlines with a positive and proactive attitude.
• Flexible availability for working non-traditional hours, including evenings, weekends, and holidays, as required by the business.

Benefits

Join us on an exciting journey to shape and revolutionize a new brand in the market

Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.

Experience an international work environment with a passionate, motivated and professional team

Be a part of our modern office space in Ta'Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular