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    • Customer Experience Ambassador - Centurion - Customer Loyalty Consultants

    Customer Loyalty Consultants
    Customer Loyalty Consultants Centurion

    1 month ago

    Default job background
    Description
    CLC is recruiting for Night Shift`s Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.

    Purpose:

    To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including effectively handling inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.

    Minimum Requirements:
    • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
    • Clear Criminal Record.
    • Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.
    • Minimum of 2 years experience in the call centre/customer care environment.
    • Experience in an insurance or related industry beneficial.
    • Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.
    • Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays :
      3 Nights: 18:30-06:30
      3 Nights: Off
      3 Nights: 18:30-06:30
      3 Nights: Off
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