Supervisor – Customer Value Maximization - Randburg - Tracker South Africa

    Tracker South Africa
    Tracker South Africa Randburg

    1 week ago

    Default job background
    Description

    Supervisor – Customer Value Maximization

    Job Summary: Tracker requires a Supervisor to develop and implement strategies for increasing sales revenue and driving growth in a contact centre environment.

    Key Responsibilities

    • Manage inbound and outbound contact centre activities, drive initiatives to achieve targets, and analyze statistics for informed business decisions.
    • Prepare business reports and manage department resources to support customer demands and business needs.
    • Drive Service Level Agreements compliance, resolve queries and complaints, and empower staff through coaching and call listening.
    • Oversight of employee recruitment, performance evaluations, promotions, retention, and termination activities, as well as ensuring adherence to company policies and procedures.

    Requirements

    • National Diploma in Call Centre / Contact Centre Management or related field.
    • Minimum 3 years general Contact Centre experience within a sales environment.
    • Minimum 2 years Supervisory Contact Centre experience in a sales environment.
    • Demonstrated competence in Microsoft Office, project management principles, and call centre telephony systems including workforce management and quality standards.

    About Us

    Tracker is South Africa's leading vehicle tracking company since the 1990s. We are looking for a skilled Supervisor to join our team at the Tracker head office based in Johannesburg.



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