Store Manager - Johannesburg - Clicks Group Limited

    Clicks Group Limited
    Clicks Group Limited Johannesburg

    5 days ago

    Clicks Group Limited background
    Upper Management / Consulting
    Description

    Job Category: FMCG, Retail, Wholesale and Supply Chain

    Location: Johannesburg

    Contract: Permanent

    Remuneration: Market Related

    EE Position: Yes

    About Our Company

    Clicks Group Limited

    Introduction

    We are seeking a highly motivated and experienced Store Manager to lead our store team in delivering exceptional customer service and driving sales growth.

    Job Purpose: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

    • To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly, and monthly sales plans and proactively taking appropriate action as required.
    • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
    • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
    • To ensure competent and motivated employees through effective selection, leadership, management, and on-going development in order to build capacity and capability to meet current and future business needs.
    • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets.
    • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.
    • To maintain an awareness of customer trends, demographics, and needs and monitor the activity of local competitors in order to capitalise on opportunities.
    • To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.
    • To drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value.
    • To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Essential: B. Degree or Diploma in retail/finance management, pharmacy, or related (External applicants)
    • Minimum 2 years' experience in a store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Sound understanding and application of financial management principles
    • Strong retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk, and compliance management procedures
    • Knowledge of Customer Service Excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of competency-based interviewing
    • Sound managerial skills
    • Results and target-driven
    • Planning and Organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Leading and Supervising
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Entrepreneurial and Commercial Thinking
    • Deciding and Initiating Action
    • Working with People
    • Analysing
    • Coping with Pressures and Setbacks

    All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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