Deli/tasting Room Manager - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Our client in the Hospitality industry is urgently looking to employ a Deli/Tasting Room Manager at their organization

Area/Location:
Stellenbosch

Job Description Summary:

The Deli/Tasting Room Manager is responsible for leading the team on both daily operational functions while also focusing on the financial and promotional targets set for the Tasting Room.

S/he will guide the team to uphold consistent excellence in guest service, while driving for results and achieving maximum performance across all areas of the Tasting Room.

REPORTING STRUCTURE:

The Tasting Room Manager reports directly to the Food & Beverage Manager with collaborative supervision from the Sales Director.

Essential Duties and Responsibilities:

General:

Establishing close and effective working relations with guests including tour operators
Maintain and improve the high quality of service to ensure guests receive 5star experiences
Assuming responsibility for the Tasting Room's overall operations and their efficiency
Responsible for meeting Tasting Room sales goals set by the Food & Beverage manager & Sales Director.
Develop innovative ideas to ensure continuation of Tasting Room growth
Process all daily sales including daily commissions and shipping orders
Handle routine purchasing transactions, including operating cash registers and accounting for daily sales. Ensure that cash accounting is correct and complete at the end of the business day.
Responsible for scheduling (in the Tasting Room and on Dineplan) and managing all wine tasting and private bookings for the Tasting Room
Responsible for staff schedule and training for wine events and functions
Responsible for the organisation and execution of wine events and special promotions as requested
Handle all guest experience issues in a courteous and respectful manner
To learn and uphold the principles and goals of the Establishment
Maintain winery image to reinforce the high standards of the brand
Ability to work most weekends and some holidays
Perform other related duties as required and assigned by the Food & Beverage manager & Sales Director

Tasting Room Appearance:

Responsible for aesthetics of the merchandise displays and pricing
Managing the overall appearance of the Tasting Room (including the bathrooms) and reporting all structural, electrical, technological or similar problems immediately.

Tasting Room Staff:

Recruit and train high quality Wine Advisors for the Tasting Room
Responsible for supervising, scheduling and evaluating staff

Tasting Room Inventory & Stock:

Managing monthly inventory and control stock movement
Ensure that the stock levels of retail merchandise are always sufficient to provide for the demand
Ensure that the stock levels of all Tasting Room consumable supplies are sufficient to guarantee high quality service (including pricelists, glassware, wine carry bags, tasting stock, bathroom consumables, etc.)

Should the above listed duties and responsibilities not be adhered to by the appointed Deli/Tasting Room Manager, the Direct Wine Marketer and General Wine Manager reserves the right to take disciplinary action.