Internal Sales Agent - Brits - Complement Recruitment

    Complement Recruitment
    Complement Recruitment Brits

    5 days ago

    Default job background
    Description

    **Internal Sales Agent Customer Service Representative**

    The purpose of this role is to complement the sales team by providing a centralized point of contact for customer orders, ensuring timely delivery and maintaining current processes for constrained items.

    This position involves daily interaction with the sales team, transport planners, and customers to manage orders, resolve complaints, and improve customer experience.

    Key responsibilities include:

    • Order Management: Prioritize customer orders, communicate with the sales team and transport planners, and utilize the transport management system (TMS) to update order status.
    • Customer Experience: Manage end-to-end complaint resolution, ensure customer complaints are dealt with within company KPIs and policies, and work with various departments to reduce complaints.
    • Customer Service: Handle customer queries efficiently, deliver exceptional customer experience, and proactively make outbound customer care calls to improve service levels.

    **Requirements:**

    • Maturity/Grade 12 qualification
    • Sales qualification - Diploma/Degree advantageous
    • Minimum 3 years' experience in a manufacturing environment
    • Experience as an internal sales and/or customer service representative
    • Systems: Sage Line 500, MS Excel, Google Slides, TMS, and Google Sheets
    • Ability to communicate well at all levels
    • Excellent written and numerical ability
    • Reliable transportation

    **Additional Responsibilities:**

    • Manage walk-in customers and cash sales
    • Advise PLW team of any stock urgencies
    • Liaise with Credit Controllers regarding delinquent accounts
    • Support with POD management and follow up with transport planners for assistance if any outstanding PODs occur
    • Adhere to the company's safety standards and maintain confidentiality of company information

    This is a fixed-term contract role, starting September 25, 2024, and ending around December 2024, with a possible extension.


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