Customer Service Coordinator - Gqeberha, South Africa - TENNECO

Description

'Own Your Career' supports Tenneco's People Model, ensuring that we both "Select the Best" and "Build & Develop" internal talent.

It is our commitment to develop and promote great talent within the Tenneco team.

PURPOSE:

Purpose is to control all aspects of customer ordering and communication.

MINIMUM REQUIREMENTS:

Education/Experience:

A minimum requirement is Grade 12 or Equivalent.

Ndip in Logistics and/or Equivalent.

2 Years experience within a similar environment.

KEY RESPONSIBILITIES:

Order Book Control

•Responsibility for all incoming customer orders.

•Understand and analyze customer schedules.

•Complete order book reconciliations on a monthly basis.

Customer Queries

•Liaise with customers on all queries or concerns.

•Facilitate expediting and cancellation of orders.

Customer Relationships

•Ensure customer contacts are regularly updated on the customer database.

•Weekly contact with customers

Delivery Performance

•Ensure 100% delivery performance to all customers.

•Analyse and report delivery performance.

•Liaise with other departments to ensure maximum performance.

Analysis of Customers

•Control all customer forecasts and ensure accuracy of ERP system.

•Analyse customer order trends.

KEY COMPETENCIES:

• Computer Literacy

•Excellent written and oral communication.

•Must be able to problem-solve and find solutions.

•Must be performance driven and results orientated.

•Must be decisive and take ownership.

•Must have basic mathematical and numerical skills.

•Must be a team player

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.