Retention On Paid Product - Cape Town, South Africa - Crypto Banter
Description
Job Title:
Retention on Paid Product
Location:
Global / Remote
As the Manager for Retention on Paid Products, you will play a crucial role in optimizing customer loyalty and satisfaction for our paid products within the crypto space.
Responsibilities:
Retention Strategy Development:
- Formulate and execute comprehensive retention strategies for our paid products, leveraging datadriven insights and industry trends.
- Analyze user behaviour and feedback to identify areas for improvement in customer satisfaction.
Customer Engagement:
- Develop and implement targeted campaigns and communication strategies to encourage user engagement and product adoption.
- Collaborate with marketing and product teams to optimize the customer journey.
Customer Feedback Management:
- Establish systems for collecting, analyzing, and acting on customer feedback.
- Utilize customer insights to drive continuous product improvements.
Cross-Functional Collaboration:
- Work closely with product, marketing, and customer support teams to align retention efforts with overall business goals.
- Collaborate with the sales team to identify upsell and crosssell opportunities.
Metrics Tracking and Reporting:
Define and monitor key performance indicators (KPIs) related to retention and customer satisfaction.
Provide regular reports and insights to communicate progress and identify areas for improvement.
Qualifications:
- Proven experience in a retentionfocused role within the crypto or fintech industry.
- Indepth understanding of blockchain technology and cryptocurrency markets.
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to collaborate with crossfunctional teams.
Please note:
As all Crypto Banter roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification Crypto Banter is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.
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