Operations Manager - Johannesburg, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectives

  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
  • Drive significant growth and profitability in the context of cost management
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
  • Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members
  • Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Comply with governance in terms of legislative and audit requirement through Governance develop, monitor, maintain and ensure compliance in the business
  • Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
  • Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
  • Manage SLA agreements for the Business in line with business objectives
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
  • Support effective teamwork within the function. Participate and collaborate across teams
  • Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
  • Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities
Job Details

Application Closing Date

16/04/24
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