Fleet Contoller - Sandton, South Africa - Bidvest Bank
Description
Primary Purpose
To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division's service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures
Minimum Requirements
Qualifications:
- Matric with Fleet Administrative experience
- Diploma in Fleet Management (ideal)
- Diploma in Road Transport Management (ideal)
- Previous client relationship management
- Microsoft Office
- System Proficient
Duties and Responsibilities
FINANCE
Increase regional profitability
- Minimise SLA service credits to maximize profits
- Management of fuel usage on contracted drivers
Minimize Operating expenses
- Efficiency, cost saving initiatives. Minimize operational losses.
CUSTOMER CENTRICITY
External customer relationship
- Client requests to be met timeously and reaction times met.
- Ensure follow ups with suppliers are done daily.
- Turnaround times met with positive attitude, compassion and willingness to assist.
- Achieve 100%
- Achieve certificate award
OPERATIONAL EXCELLENCE
Vehicle handover and return process
- Complete registers and follow process on handing out new units.
- Complete VIRs accurately and capture onto systems
- Coordinate collection of terminated units and administration of deactivation of fuel card, etags, tracker and decal removals.
- Ensure all relief incidents assigned to you are dealt with as per timelines in the SLA.
- Manage daily stock and relief pool fleet utilisation
- Ensure all fuel cards, etags and license renewals are delivered timeously.
Incidents:
Processes and workflows
- All incidents to be resolved timeously according to SLA and be kept to a minimum
- Manage the open incidents for major and minor tasks.
- Action new or deleted driver tag reports.
- Ensure units are booked for service and incidents are closed.
- Scrutinise vehicles after being repaired at panel beaters for quality workmanship.
- Liaison with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times.
- Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors
- Identify and manage high and low utilisation vehicles by scrutinising reports and manage under and over vehicle swops
- Complete ad hoc projects as requested by branch manager
- Assist with administrative duties (licensing, courier, stationary etc.)
- Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications
- No overdue vehicles for service
- Manage car wash suppliers
- Perform checks at customer depots
- Manage and safeguard spare keys and control register
- Manage productivity and allocation of outsourced drivers
- Manage EOC process including NOLA and stock control on behalf of VTC
- Responsible for branch OHSA and act as safety officer
- Manage premises and relationship with landlord, suppliers and outsourced staff
- Manage report and ensure that there are no exceptions
- All vehicles to be inspected within customer SLA requirements
- Program driver tags as and when required and assist to deliver the tags to the driver within SLA stipulations
- Manage and resolve quality control issues
- This position is advertised in line with our commitment to Employment Equity._
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